Shipping Summary (mainland USA)
| Shipping Carrier | Standard shipping |
| Shipping Cost | Free |
| Processing time | same day (Monday - Sunday) |
| Delivery time (For most items in store) | 2 - 3 Business days (Monday - Sunday) |
| Tracking Code | Included |
| Order cut-off time | 5:00 PM EST (New York) |
Please note: Items with longer delivery than noted above will appear with a note on the product details page so you can decide if you still want to place an order or not.
In any case - if you need your items urgently please contact us before you place an order - so we can better estimate shipping speed for you.
There are various options available for shipping and also multiple warehouses. We will normally ship to you in the fastest way possible.
We use USPS / UPS / FEDEX / AMAZON for fast and reliable shipping service.
Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Change of Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@webcortex.com.
Tracking Information:
Once your order has been dispatched, we will promptly send you an email containing the tracking number. To track your package, you can choose one of the following methods:
1. In the email you receive, simply click on the “View Order Status” link, which will redirect you to the tracking page.
2. Alternatively, you can copy the tracking number from the email and visit the respective shipping carrier’s website (such as USPS / UPS / FEDEX / AMAZON) based on who is handling your package. Once on the carrier’s website, enter your tracking number to receive real-time updates on your shipment’s status.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@webcortex.com.
Phone: +1 (205) 890-3339
Email: support@webcortex.com