物流政策

Thank you for visiting our store. It is important to know how and when your order will be delivered. Please read the following policy carefully.

1. Order Processing Time

All orders will be processed within 1-3 business days after you place your order (starting from successful payment verification, excluding weekends and public holidays).

The processing includes: order review, inventory check, quality inspection, and careful packaging.

During busy promotional seasons (such as Black Friday and holidays), processing time may be slightly longer. We will inform you in advance through website announcements.

2. Shipping Options and Delivery Time

We partner with leading global logistics companies to ensure your packages arrive safely and quickly. Delivery time is calculated from the date the package is received by the logistics provider.

Note: The above are estimated delivery times and may be delayed due to customs clearance, holidays, weather, and other unforeseen circumstances. Actual shipping costs and options will be calculated in real-time based on your address at checkout.

3. Free Shipping Policy

We are pleased to offer free shipping on orders over XXX RMB to our region.

Please refer to website announcements or promotional information for specific free shipping thresholds and activities.

4. Package Tracking

Once your order is shipped, we will automatically send a "Shipped" notification email containing a tracking number and a tracking link to your registered email address.

You can use this tracking number to check the real-time tracking status on the carrier's website.

Typically, tracking information is available within 24-48 hours of shipment.

5. Customs Duties, Import Taxes, and VAT (Applicable to International Orders)

Important Note: For international orders, the recipient (buyer) is the customs declaration entity and is obligated to pay all customs duties, import taxes, value-added tax (VAT/GST), and related clearance fees that may incur upon arrival in the destination country.

These fees are not included in the order payment amount and are determined and collected by local customs during package clearance (possibly collected by the courier company).

The specific tax amount depends on the laws of your country; we recommend consulting your local customs authority before purchasing.

We cannot control or predict these fees, nor can we bear the shipping costs or provide refunds for packages returned by customs. Please ensure the recipient information you provide is accurate and cooperate fully with customs clearance.

6. Handling Delivery Issues

Incorrect Address: Please carefully verify your recipient information when placing your order. If the package cannot be delivered/returned due to an incorrect or incomplete address, you will be responsible for any additional shipping and processing fees. To change your address, please contact us immediately via email.

Package Shows "Delivered" but Not Received: Please check with your property management, neighbors, or a safe storage location first. If the package is still not found after 24 hours, please contact us through [your customer service email address], and we will assist you in initiating an investigation with the carrier.

Shipping Delay or Loss: If the logistics information has not been updated for more than 7 days, or if the estimated delivery time has been significantly exceeded, please contact us immediately. We will assist you in initiating an inquiry or claim with the logistics company.

7. Holidays and Force Majeure

Statutory holidays, extreme weather, pandemics, sudden changes in customs policies, and other force majeure events may cause delivery delays. We will do our best to coordinate with the carrier, but we are not liable for such delays. Thank you for your understanding.